Paul Cantrell’s music blog & podcast
Piano music old and new from a devoted amateur,
all free to listen to, download, and share.

Help for iTunes users

Since In the Hands was featured in Adam Curry’s Podfinder (Thanks Adam!), a lot of people have been asking how to subscribe to this podcast in iTunes.

Please note: This is not the support web site for iTunes. These are instructions on how to subscribe to this podcast. That’s it. For general help with iTunes, please contact Apple. General questions about iTunes posted here will be deleted.
(It’s amazing how many people post iTunes support questions here anyway. Truly, I fear for humanity’s future.)

You should be able to subscribe as follows:

  • Click this link to open In the Hands in iTunes.

  • Click the “Subscribe” button.

If that doesn’t work, you can subscribe manually:

  • Copy the following URL:
  • Open iTunes. Go to the “Advanced” menu, and choose “Subscribe to Podcast.”
    iTunes screenshot
  • Paste the URL you just copied, and click “OK":
    iTunes screenshot

That should do the trick!

On this subject, I have a favor to ask of In the Hands listeners. The reason people are having trouble subscribing is that Apple hasn’t included In the Hands in their podcast directory. It’s been submitted, but hasn’t shown up yet. Their support department has been completely useless — they just sent a form letter saying that submitted podcasts show up within two weeks (it hasn’t), and didn’t respond to my second inquiry.

So, I’m kind of stuck, but you can help: go to the iTunes request page, and request that iTunes include the “In the Hands” podcast. Maybe if they get some requests from several different people, they’ll start paying attention.

Update [2005/09/26]: I’ve finally shown up in the directory, though I’m still not appearing under the “music” category. After over a month of waiting, I finally filed this as a bug report on Friday (as Michael suggested below) — and by Monday morning it was in the directory. Methinks Apple is not running a very tight ship with this whole podcast directory thing. Sort of unusual for them — they usually do really fine work and are on the ball.

Update [2005/09/27]: ItH has vanished from the iTunes directory this morning. However, iTunes support did finally send a response to my latest inquiry: it seems to consist of all of their canned responses for podcasters pasted one after another in a single long email. It it hilarious. It now looks as if their support department is not actually staffed by humans at all, but by a bot — and a rather stupid bot at that. I wonder if it’s reasonable to submit “iTunes support department fails Turing Test” as a bug?